We understand that circumstances may change, and we’re here to provide you with clarity on our cancellation and refund procedures. This policy outlines the terms and conditions related to cancellations and refunds for products/services purchased from digiquestacademy. Please take a moment to review this information before making a purchase.

Cancellation Policy:

1. Cancellation Timeframe: You may request to cancel your order or subscription within [X] hours/days from the time of purchase. After this period, cancellation requests may not be honored.

2. Cancellation Process: To cancel your order, please log in to your account and navigate to the “Order History” section. Find the order you wish to cancel and follow the prompts to initiate the cancellation process.

3. Subscription Cancellations: For subscription-based services, you can manage your subscriptions through your account settings. Keep in mind that cancellations made after the subscription renewal date might still result in a charge for the upcoming billing cycle.

Refund Policy:

1. Eligibility for Refunds: Refunds are applicable in the following circumstances:

   • Defective or Damaged Products: If you receive a product that is defective or arrives in a damaged condition, you may be eligible for a full refund or replacement.
   • Non-Delivery: If you haven’t received your order within the estimated delivery time, you can request a refund.
   • Service Disruption: If our service experiences an unexpected disruption, you may be eligible for a partial or full refund, depending on the extent of the disruption.
2. Refund Process: To request a refund, please contact our customer support team through one of the following channels: [email/phone/chat]. Provide your order details and a description of the issue. Our team will review your request and guide you through the refund process if eligible.

3. Refund Timeline: Once your refund request is approved, refunds will be processed within [X] business days. Please note that the time it takes for the refunded amount to reflect in your account may vary based on your payment method and financial institution.

Non-Refundable Items/Services:

1. Digital Products: Due to the nature of digital content, such as e-books, downloadable software, and online courses, these items are generally non-refundable once purchased. Please review the product description and specifications before making a purchase.

2. Customized or Personalized Products/Services: Products or services that have been customized or personalized according to your specifications may not be eligible for refunds unless they are defective or damaged.

Contact Us:

If you have any questions or concerns regarding our cancellation and refund policy, please don’t hesitate to reach out to our customer support team at info@digiquestacademy.edu.in or +91 9393012228. We’re here to assist you and ensure a transparent and satisfactory experience.

Please note that this policy is subject to change without prior notice. We recommend checking this page before making a purchase to stay updated on our latest cancellation and refund terms.